FAQs
What payment methods do you accept?
Our payments are securely processed through Barclaycard Business. The cards accepted are Visa, MasterCard, American Express, Maestro, Solo and Visa Electron. We also a PayPal Verified Merchant and accept payments via PayPal. We can also accept bank transfers and cheques.
Do you ship internationally?
Yes. We can ship to most international countries. Some of our ranges have delivery restrictions, but these are detailed on the relevant pages.
What are your shipping charges and delivery times?
UK Orders:
FREE Shipping - Delivery 1-2 working days. Royal Mail Special Delivery.
International orders:
Shipping outside of the UK: We are currently offering FREE international shipping.
2-6 Working Days FedEx or Royal Mail AirSure.
Do I have to pay VAT or Import duties and taxes?
Items purchased within the EU: All items purchased from countries within the EU will be subject to the UK VAT rate of 20.0%. The VAT is included in the purchase price. There will not be any additional import taxes to pay on items shipped within the EU.
Items purchased from outside of the EU:
There are two options if you are based outside of the EU and wish to purchase an item:
Option 1. You can purchase an item through our Duty Free Store: All items purchased from countries outside of the EU are VAT exempt. This will automatically be calculated upon checkout. Please be aware if you are importing this watch into a country outside of the EU, you will have to pay the relevant VAT rate and import duties and taxes for your country upon import into your country.
Option 2: You can purchase an item from our Duty Paid Store: This store is priced in US Dollars and the prices you see are the final prices for purchasing these watches and importing them into any country outside of the European Union.
Are you an authorised dealer?
Yes, we are authorised dealers of all watches we sell.
Are the watches in your shop guaranteed?
Yes. All watches in our shop have an international manufacturer's guarantee of 1-2 years. The guarantee is valid from date of purchase.
Are the watches new?
Yes. All watches in our shop are new.
Are the watches authentic?
Yes. All watches in our shop are authentic.
If I am an international customer and there is a problem with my watch, what should I do?
You should contact us to advise us of the nature of the problem and we will then either request that you send it back to us for repair or direct you to an alternative repair outlet.
If I am a UK customer and there is a problem with my watch, what should I do?
We will request that you send the watch back to us for repair.
If I do not like that watch that I have purchased, can I return it?
Yes you can. We offer a 28 day refund policy. Please see here for further details: Returns policy
If you are shipping internationally, can you declare the item as a gift or for a lesser amount?
No. All items that are shipped will be declared as commercial goods and at the correct value.
Do you have an actual shop?
No, we currently only sell online. |
